About shipping your order
All orders are free shipping.
We ship all items via Registered Air Mail with tracking number if there is no extra option in the list products page , such as EUB, Hong Kong post , Deutsche Post , Netherlands Post , Singapore Post, you can leave us a message if you have any requirements about the shipping method .
Some expensive audio products will be shipped by DHL /Fedex, and we will state this in the product description. All items will be normally shipped out immediately (usually within 24 hours) after payment during business days. ( For some countries, due to the customs clearance issue, if you don’t want to ship out via DHL, please leave the message on the order. )
Our Business days are from Monday to Saturday 10:00 – 19:00 (HKT), while shipment cut off at 18:00. All payment makes after 18:00, the order will be shipped out the next business day. All payments made on Saturday and Sunday, will be shipped out on Monday.
We will provide tracking information to your email address, so you can check on the parcel’s delivery status.
Customers can choose to ship your order by courier company (DHL/UPS/EMS) as a faster shipment option and additional charge apply.
The price doesn’t include your local customs tax, due to different country have different custom policy.
We will try our best to help you to pass through the local customs smoothly. If your local customs required to submit the commercial invoice to clear the customs duty, please email us, and the invoice will be sent to you.
But if there is any special requirement for your customs policy, please let us know before sending.
If you refuse to get the package because the high tax, we also cannot refund you. （Don’t worry,from our experience,for most countries, the tax won’t be high, and in many cases, there are even no tax）
Thanks for your understanding and wish you a wonderful shopping experience on Dunu Audio.